旅游景区评论可信度测度研究
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中国计量大学 理学院

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TP391

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国家市场监督管理总局技术保障专项(2021YJ005))


Measuring Review Credibility for Tourist Attractions
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College of Sciences,China Jiliang University

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    摘要:

    为应对在线旅游平台评论信息质量参差不齐、可信度难以保障的问题,本文构建一套无需人工标注、具备可解释性与可迁移性的多维可信度评估指标体系。基于某冰雪大世界真实评论数据,融合规则过滤、语义偏离检测、群落挖掘、情感背离量化及用户行为建模等方法开展研究。结果表明:基于正则表达式与主题词过滤的规则层可有效剔除广告、代码等低伪装噪声;融合名词级BERT向量与自适应DBSCAN的语义偏离指标能够精准识别主题漂移型异常;结合TF-IDF加权相似度图与Louvain社区检测可挖掘批量复制群落;引入RoBERTa细粒度情感概率与星级评分差异可量化情感—评分背离。结论表明,所提指标体系可从“内容-语义-行为”三层面联合压缩低可信评论的生存空间,为旅游平台提供一套可解释、可落地的评论治理工具。

    Abstract:

    In order to address the challenges of high concealment, diverse forms, and scarce annotations in tourism-related online reviews, a multi-dimensional credibility evaluation framework was used to investigate the quantification of review credibility. The framework integrates content, semantic, and behavioral features to constrain the space for deceptive reviews. An empirical study was conducted based on real reviews from Harbin Ice and Snow World. A rule-based filtering layer was developed to remove low-camouflage noise. A semantic deviation metric was constructed using noun-level BERT embeddings and adaptive DBSCAN. A TF-IDF-weighted similarity graph with Louvain community detection was built to identify duplicate clusters. Fine-grained sentiment-score inconsistency was measured via RoBERTa. The results show that the proposed framework effectively suppresses deceptive reviews and provides an interpretable, deployable solution for platform governance. It is concluded that the multi-dimensional credibility evaluation framework offers an effective tool for assessing the credibility of online tourism reviews without relying on manual annotation.

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王家凤,武 娇,顾兴全. 旅游景区评论可信度测度研究[J]. 科学技术与工程, , ():

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  • 收稿日期:2025-12-02
  • 最后修改日期:2026-05-07
  • 录用日期:2026-05-15
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