A kind of effective way about constructing a large call center knowledge base from description and management of knowledge base, struction of knowledge base, search engine, to data model ect are researched.
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陈正义. 呼叫中心知识库的一种构建方式[J]. 科学技术与工程, 2006, (15): 2268-2271. CHEN Zhengyi. A Kind of Construction Way of Call Center Knowledgebase[J]. Science Technology and Engineering,2006,(15):2268-2271.
